Customer service

We are happy to help you! Our customer service is open on working days from 8 a.m. to 6 p.m. Outside office hours you can always send a WhatsApp message or an e-mail. You will then receive an answer as soon as possible. We are available by telephone on the number 085 - 222 00 00. On this customer service page you will also find an answer to the most frequently asked questions, information about our payment methods, shipping & collection, warranty, returns and what to do if you have a complaint about a product has.
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  • Shipping & Pick up

Payment methods

In the Netherlands, the most use is made of iDEAL as a payment method. This is the most safe and the most famous payment method. You can complete the payment through your own trusted bank environment. After a successful payment you will receive an e-mail of the payment. You can pay via the following banks: ABN AMRO, Rabobank, Friesland Bank, SNS Bank, ING Bank, SNS Bank, Regio Bank or ASN Bank.
If you are in possession of a PayPal account, you can transfer and receive money anywhere in the world through your e-mail address, which is linked to your PayPal account. Paying via PayPal is a very safe way of paying, partly because of this Uwwoningveilig.nl offers this payment method.
Uwwoningveilig.nl accepts the following credit cards: Via, Mastercard and Maestro. If you pay with your credit card, your purchases are in many cases insured for 180 days against loss, theft and damage.
At Uwwoningveilig.nl it is also possible to pay in 3 times without interest and without BKR. For this you choose the payment option in3!
Pay Klarna afterwards

Uwwoningveilig.nl offers the Klarna payment method afterwards pay you the option to pay for your order only if you have received it. After receiving our invoice you must pay Klarna within 14 days.

Klarna Pay in spread

Uwwoningveilig.nl offers the Klarna Payment Method Spread Pay you the option to pay your order in installments. This is ideal for if you do not have the full amount directly in your account or wait for a payment. But you still want to receive the article.

Would you rather make a transfer via your own bank account? Then you have the option to transfer the money for your order by transfer to our payment provider. You will receive the information such as the bank account number and the characteristic by e-mail. Please note: the processing of this payment method can take up to 2 working days!
Do you have a Belgian bank account? Then you can opt for the Bancontact payment method. The processing time of this payment method is immediately, we will therefore send your order directly (if available).
Are you living or working in Germany? Giropay is a very popular payment method in Germany and is used by more than 1500 German banks! For German customers this is a trusted payment method.
You can easily pay via the KBC/CBC payment button if you are a customer of the KBC/CBC Bank. This payment method is very safe and ideal for Belgian customers.
With the help of the Belfius Pay Button you as a Belgian customer can easily and safely pay online. Your order will be processed immediately. If the product you ordered is in stock, you will receive your order the next working day.

Shipping & Pick up

Do you want to pick up your order at your homeveilig.nl? This is certainly possible, but we are not present all day. Our advice is, if you want to pick up your order, first contact us or call us: 085 - 222 00 00. Then we can take it into account and ensure that your order is ready.
This is the most used method to receive your order. Uwwoningveilig.nl sends its orders with Post NL, DHL or DPD. If you are not living in the Benelux, we will send your package after consultation with you via Fedex or UPS. Do you have questions about the shipment of your order? Then contact the customer service of Uwwoningveilig.nl.
As soon as your order has been received from us and we have registered the package with the shipping company you will receive the Track & Trace code via e-mail. With this code you can see via the website of the transporter where your package is visible. Depending on the total value of your order, the package will be insured and sent by registered mail.
The transporters of Uwwoningveilig.nl make two delivery attempts if you are not at home. If you are unable to deliver the package, your package will be sent to a package point in your area. If you want more information about this, we ask you to contact us. We are happy to help you find your package!
If you want your package to be sent, you will pay € 7.50. If you live elsewhere in Europe or the world, we ask you to call our customer service for a statement of shipping costs.

Warranty / returns

If you have purchased a product via your homeveilig.nl and you experience problems or the product does not work properly, we find this very annoying. To make it extra easy for you, you can submit your return form via the return form. We will respond to this as soon as possible.

Right of withdrawal consumers

The right of withdrawal for consumers means that you can cancel an agreement that was concluded via the internet, by telephone or on the street, within 14 days without giving reasons.

Withdrawal is done by means of an unambiguous explanation. You may revoke both in writing and orally. Rejecting in writing (as by e-mail) is preferred because it is up to you to prove that you have exercised your right of withdrawal correctly and on time. The trader may have made a model form on the right of withdrawal available to you; You are not obliged to use this form. You have a right of withdrawal with regard to both sales agreements and service agreements. The right of withdrawal may not be deviated from to the detriment of the consumer.

Do you have a question?

Uwwoningveilig.nl finds it very annoying that a product or service is not satisfactory. And we try to provide you with the best possible service. If you have another question about warranty or something that relates to this, you can fill in the contact form.

Do you prefer direct contact? Then call with085 – 222 00 00 or send an e-mail toinfo@uwwoningveilig.nl And we are happy to help you further as soon as possible.

Do you have a complaint?

Uwwoningveilig.nl does everything to provide its customers with the best possible service. Unfortunately we also make mistakes and you may have a complaint. This can be a product supplied by us, or you are not satisfied with our installation work.

If you have a complaint, pass it on. Uwwoningveilig.nl is constantly trying to improve its services, which is why your complaint, opinion, up or very important is for us. Below you will find our contact details.

Contact details Customer Service

Uwwoningveilig.nl customer service
Edvard Munchweg 29
1328 MA Almere

Phone number customer service: 085 - 222 00 00
E-mail address:info@uwwoningveilig.nl

Online Shift Squat Support

Are you unable to get out with Uwwoningveilig.nl? Then we would like to refer you to the ODR platform. Here you can have a complaint resolved about an online order by an independent dispute body.

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