Frequently Asked Questions

How can I pay in the webshop? offers different ways of paying. The most famous and most used are: Ideal, Creditcard, PayPal, Klarna Pay afterwards, Klarna Pay in parts etc. Also also offers various payment methods for customers who do not come from the Netherlands, such as: EPS, KBC/CBC, Giropay and Przelewy24. Do you have any questions or is your payment method not listed? Then contact our customer service: 085 - 222 00 00.

My discount code doesn't work! What now?

Our discount codes are only valid once, unless stated otherwise. Do you get a different error message that you do not recognize? Then send our customer service an e-mail with the error message: We will then look at a suitable solution together with you.

I broke the seal of the package, can I still return my package?

Unfortunately, it is not possible to return open packaging at This is only possible if the product is defective, we will then return your product to our supplier and you will receive a new product. Do you have a request or another question? Then call our customer service directly: 085 - 222 00 00. We are ready for you!

Where is my order?

You will always receive a track & trace code after shipment, you can keep an eye on your order via this road. We send our orders via Post NL, DHL, DPD or another carrier. After we have sent your order, has no further information than what you can see via the track & trace link.

What is the delivery time?

This differs per product. Do we have the product in stock this is 1-2 business days or you can pick up your order (please contact us in advance, because who is not present at the office all day). For products such as Mauer cylinders that must be tailor -made, this can take longer. If you have any questions about this, send an e-mail to We will then inform you of the exact delivery time.